The purchase of goods on www.shoemace.com always applies 14 days right of withdrawal in accordance with the applicable distance Contracts Act. This means that the customer has the right to cancel his purchase by notifying the Swedish shoemaker within 14 days from the customer's or the customer's representative receiving the ordered goods (withdrawal period).
Return or Exchange
As a customer of the Swedish shoemaker you have the right to cancel your purchase within 14 days from the day you received the goods without giving any reason. Contact Customer service and we will help you, e-mail address: firstname.lastname@example.org.
Shoemace pays the amount back as soon as possible, but no later than 14 days from the date Shoemace received the customer's communication on the exercise of the right of withdrawal. However, Shoemace may wait with the refund until Shoemace has received the goods. The refund will be made to the customer via the payment option chosen by the customer, unless otherwise agreed or that there are obstacles to such repayment.
Upon return, please contact us by replying to the order confirmation you received on the email or via the form below and receive a return form sent to you that you paste on the package with the item you wish to return and submit to the nearest Post Office representative.